Committed to Excellence

The mission of Vonco’s Service Department is to provide products, services, and solutions of the highest quality and deliver more value to our customers that will earn their respect and loyalty. Our continued success is dependent on increasing the loyalty of our customers by listening attentively to our customers to truly understand their needs, then delivering solutions that translate into customer success of your equipment.

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Services

Delivery

Our delivery team will exceed your expectations in having your equipment delivered and installed on-time, even if we have to call in the big guns.

Training

We're not saying we are know-it-alls, but you can take our word to the bank when it comes to your medical and physical therapy equipment.

Repair

If it's not broken, don't fix it. When it finally breaks, call our repair team to the rescue. We're kind of a big deal when it comes to refurbishing equipment.

Sell Your Equipment

Are you looking to deplete your medical or rehabilitation equipment? We would love to take it off your hands or help you out of a tight bind.

After-Sales Medical Equipment Services

Equipment Delivery & Installation

Vonco guarantees its products to be free from defects in parts and workmanship for a period of 90 days from the original date of delivery. Claims for transit damage or defective merchandise should be reported immediately upon receipt. Our warranty does not cover consequential damages, wear and tear, or damage caused by improper installation or misuse of product.
All custom/specialty orders will have a 35% restocking fee plus shipping both ways if returned in 30 days.

Equipment Training

Vonco’s team will properly train your clinic’s personnel on how to safely operate your new equipment efficiently

Equipment Maintenance & Repair

Equipment Repair

Treadmill Repairs: Walking Belt, Motor, Display Board or Display Keypad, Heart Rate Sensor & Bearings
Elliptical Repairs: Display Board or Monitor, Bearings, Handles, Foot Pedals & Heart Rate Sensor
Cycle Repairs (UPCs, LBCs & Total Body): Display Board, Motor, Foot Pedals, Seat, Bearing, Heart Rate Sensor & Hand Grips (UPC only)
Hydrocollator Repairs: Thermostat, Heating Element, Over Temperature Switch, On/Off Switch, Pilot Light & Fuses
Unweighing System Repairs: Safety Strap, End Caps, Hand Rails, Display & Corner Lock

Learn More About Equipment Repair